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1. How do
I place an online order?
Adding items to your cart: Once you've found an item you'd
like to purchase, just click on the "Add to cart" button. Your
shopping cart will update every time you add or delete an item to
your order. When you want to check out, simply click the Checkout
link when viewing your shopping cart.
Deleting
items from your cart:
To remove an item from your Shopping Cart, click the remove button
next to the item.
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2. Is it safe to
place my order online?
Your
credit card transaction is safe and secure when you place your order
online at our Web site. Because Internet security is so important to
Bugambilia and our customers, our online store operates under the
highest security protocol -- the Secure Socket Layer Protocol --
supported by most browsers.
Critical
information such as credit card numbers are not stored, and all
personal information is encrypted so that it cannot be read as
information when sent over the Internet. All ordering information is
sent directly to Bugambilia and can only be decoded by us.
Of course,
if you do not feel comfortable ordering online, please call us at
541-484-7015 and we will take your order by phone.
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3. Which
credit cards do you accept?
We accept
Paypal, Visa, Master Card, Discover and American Express.
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4. How do
I order by phone, mail, or fax?
Ordering
by phone:
To phone in your order, please call 541-484-7015, 7
days a week between the hours of 9 pm - 5 pm PST. During other
hours, you may leave an electronic voice message and we will call
you back.
Ordering
by fax:
To fax your order, please send us your order with your name, credit
card type & number, expiration date, and your signature. The number
for fax
orders is
541-484-7015.
Ordering
by mail:
To mail your order, please send a check or money order payable to
Bugambilia for the total amount of your order plus the shipping fee.
Bugambilia
Imports
3058 Hawkins Lane
Eugene, Oregon 97405
Please be
sure to include the specific quantity, item number(s) and
title(s) of the item(s) you are ordering, as well as the shipping
address where we should send your order.
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5. Can my
order be shipped outside North America?
At this
point, we can only deliver within the United States and Canada.
Deliveries
to Canada may take anywhere from two to eight weeks. Once parcels
reach the border, they are turned over to the Canadian Postal
Service and held until they clear Customs Inspection. At this point,
the deliveries may be subject to additional duties and/or taxes over
which Bugambilia has no control.
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6. Return policy.
All of our
products carry a 100% guarantee. If you are dissatisfied with any
product please return for store credit.
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